NOTICE: Deferred Loan Payments

Dear Client,

The continued spread of Covid-19 throughout the global community has undoubtedly presented us all with unprecedented challenges. To relieve those challenges, we’d like to offer you the opportunity to defer payments on all your loans for up to 3 months, by applying for a moratorium. However, if you are able to continue making regular payments to your loan without availing of a moratorium, please continue to do so.

If you’re wondering what a 3-month moratorium is, it’s simple:

The moratorium we are offering is a postponement of monthly instalments, including the principal and interest for a period of 1-3 months.

Apply for a moratorium from the comfort of your home.

Your well-being is important to us and as such, you will not be required to visit the branch to complete this transaction.

Here are a few methods you may use to apply for a moratorium:
  • Visit our website: Visit where the link to the electronic form is advertised for completion and subsequent submission. Click here to complete the Moratorium Request Form.
  • Email: Send an email to Please ensure you put your name in the subject line. For example: Request for Moratorium - Name.
  • Via phone: Call your BDO or any BDO listed on the contact list to request the moratorium.
  • Walk-in: As a last resort, you may visit your desired branch to apply for a moratorium. If the branch is closed, you may visit the nearest open branch to complete the Moratorium Request Form.

We encourage you to continue utilizing our electronic and digital banking channels and visit our online services page or follow our social media page: for regular updates.